At Let’s Crea8, we respect your privacy and are committed to giving you full control over your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA) and GDPR principles.
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information — we will notify you once the correction has been carried out
- Request deletion of your personal information (right to erasure / “right to be forgotten”) — we will notify you once the deletion or destruction has been carried out
- Object to how we process your information, including for direct marketing purposes
- Request data portability (receive your data in a structured, commonly used format)
- Withdraw consent at any time where we rely on it as our lawful basis for processing
How to Make a Request
You may submit any request free of charge through any of the following channels:
- Email: gio@crea8.co.za (preferred channel for record-keeping purposes)
- WhatsApp: +27 83 300 0158 (please follow up any WhatsApp request with an email confirmation to ensure it is properly recorded and actioned)
- Post: 16 Park Street, Perlamoenbaai, Gansbaai, 7220, Western Cape, South Africa
Please include:
- Your full name and the email address associated with your request
- The specific right you wish to exercise (access, correction, deletion, objection, portability, or withdrawal of consent)
- Any additional details that will help us locate your information
We will verify your identity for security reasons and respond within 30 days of receipt (or sooner where possible). For complex or voluminous requests, we may extend our response time by a further 30 days (60 days total) and will notify you of the extension and the reason for it within the initial 30-day period. We will never sell your personal information.
Complaints
If you are not satisfied with how we have handled your request, please first contact our Information Officer at gio@crea8.co.za.
You also have the right to lodge a complaint with the relevant supervisory authority:
- South Africa — Information Regulator: inforeg@justice.gov.za | +27 10 023 5200
- EU/UK residents: your local data protection authority