Payment Terms
Existing clients are invoiced on the 21st of each month, with payment due by the last day of the month.
New clients are required to pay a 70% deposit before any work commences. The remaining 30% is due upon project completion and client approval.
No work will commence without an approved written quotation.
Changes to Scope of Work
If the scope of work changes after quotation approval, additional fees may apply. Any scope changes must be agreed in writing before extra work begins.
Deposits and Refunds
The 70% deposit is non-refundable once work has commenced, as it covers time, expertise, and resources already committed to your project. Let’s Crea8 operates primarily as a skill and service-based business. Costs incurred include but are not limited to:
- Professional time spent on strategy, design, development, and project coordination
- A proportionate share of ongoing operational subscriptions directly supporting your project (including AI tools, design software, stock image licences, and internet access)
- Any third-party costs specifically procured or activated for your project (e.g. paid fonts, stock assets, domain registrations, advertising spend)
In the event of cancellation after commencement, any amount retained from the deposit will reflect the above costs actually incurred up to the point of cancellation. A written breakdown will be provided within 5 business days of the cancellation request.
Where a refund of any portion of the deposit is approved, it will be processed within 30 days of written agreement.
Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act 68 of 2008, including any cooling-off rights applicable to direct marketing transactions under section 16 of that Act.
Project Suspension and Unreachable Clients
We reserve the right to place projects on temporary hold if payments are not received by the due date.
If a client becomes unreachable after reasonable attempts via email, phone, and WhatsApp, the project will be placed on hold until contact is re-established.
Hosting and Third-Party Services
When we manage hosting renewals or other external services on a client’s behalf, and the client is completely unreachable despite repeated contact attempts, we reserve the right to cancel those services to prevent financial loss to Let’s Crea8. Such cancellation will be treated as cancellation by the client.
Let’s Crea8 will not be held responsible for any loss or damage suffered by the client due to non-payment or resulting suspension or cancellation of services, subject to the provisions of the Consumer Protection Act 68 of 2008.
Cancellation by Client
If you cancel a project after the deposit has been paid and work has started, you may be liable for costs incurred up to the point of cancellation. A written breakdown will be provided within 5 business days of the cancellation request.
Retainer Cancellation
Monthly retainer agreements require 30 calendar days written notice to cancel. Notice must be submitted via email to gio@crea8.co.za. Cancellations will take effect at the end of the 30-day notice period. Work completed during the notice period will be invoiced at the standard retainer rate.
Billing Disputes
If you dispute any invoice, please notify us in writing within 14 days of the invoice date. We will review the dispute and respond within 5 business days. Undisputed portions of any invoice remain due by the original payment deadline regardless of any dispute raised.
Contact
For questions about refunds or cancellations, please contact Giovanni Liebenberg at gio@crea8.co.za or +27 83 300 0158.